Delivery & Returns

LOCAL DELIVERIES

We offer free service for Los Angeles and surroundings within 30 miles of Calabasas. The cost of delivery is calculated based upon the address of delivery at the time of the checkout. 

REQUESTS FOR SPECIFIC DELIVERY TIMES:

Due to many factors like the traffic patterns due to a variety of factors, including the traffic Los Angeles, we are not able to ensure delivery at a particular time. You can however ask for a delivery schedule by filling out the instruction box upon completing your order. We will make every effort to make the delivery within the timeframe you prefer. You are also always welcome to call or text (818) 257-2389 to ensure we can make sure that one staff members will be able to handle your request on their own. 

IF THE RECIPIENT IS NOT HOME:

If the recipient isn't present when delivery is made we will attempt to contact you via phone, unless you give us specific instructions on the order form. Although we will use our best effort to get in touch with you, if we are unable to reach you, we will place your delivery at a secure area, such as a shaded spot in the front yard or in the presence of a neighbor or we could leave a voice message for you to make arrangements for a future delivery. 

THE RECIPIENT MAY BE CONTACTED:

We might need to contact the recipient to make sure that someone is home to take delivery or confirm the address, unless you inform us not to call them through the specific instruction box that you fill out when placing your order. 

CANCELLATIONS

The cancellation must be made via phone at a minimum of one 24 hours (24 days) before the day of delivery or shipping day. 

RETURN & EXCHANGE POLICY

All sales made by Petalrelations will be final. We offer a service that includes products that are perishable and sensitive to moisture, temperature, and light. Receiving a damaged product is the sole circumstance. All claims have to be filed within 12 hours of the date you received the bouquet. The photo of the arrangement should be sent to info@Petalrelations.com. Keep in mind that the flowers are indestructible and have a life on their own. Careful handling is essential. This is the duty of the patient to adhere to the care guidelines provided by petalrelations.